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9/14/11 Q: Great job. What was the consensus, are we doing this individually or as a group? A: Tank size, usage, location (under or above ground), ownership etc. all affect the personal decision who is best to serve each household. However, enough customers have expressed an interest to switch suppliers to cause a positive reaction in our favor as a united group called Wolf Laurel. We have succeeded in letting suppliers know there is a competitive situation deserving of fair pricing. The POA ability to communicate broadly has created a different market condition as a benefit for residents. |
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9/13/11 Q: Thank you for the recap of propane meeting. Can I interpret from the minutes that Blossman will match Shaws price of $1.99 over the winter? Will Shaw fill my tank if I'm leasing a tank from Blossman? Thanks for your response and getting various vendors to meet with home owners. A: Our mountain representatives are continuing to have discussions with the suppliers and hope to have more information very soon. No vendor will fill another supplier owned tank. They contend there is statute to not allow that to happen and that they could be fined. We have asked for supporting evidence for their actions, that obviously favor them over their customers. If you own your tank, you always have the option of going to the lowest bidder. |
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7/28/11 Q: At 7:30 pm on 7-28 we parked our car outside the Big Bald gate & walked to the blueberry fields. Car was locked, but back window was open about six inches. When we got back an hour later the book History of Western North Carolina, which had been in easy view and reachable through window, was gone. Only one group of a father and teenage boys came up trail while we were there (wearing yellow Crocs). The book can be returned to the Community Center library box with no questions asked. Are other residents having problems with theft in our gated community? Another theft occurred while our unlocked car was parked in our driveway. A: Sorry to hear of the incident, and can only hope someone grows a conscience. Please report it to Security for the record. |
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7/12/11 Q: We were distressed to be denied access to the back (Preserve) gate after returning from a Parkway trip via Burnsville. Is there any plan for our coverage of the gate? Thank you for your attention. A: The back gate no longer has guards and is restricted to some WL employees and Preserve residents with electronic devices for entry. The exit side is open for all. Unfortunately, this will be the situation for the time being. |
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6/12/11 Q: I want to participate in the exercise classes. Where do I pick up my ID? A: Your ID tags are available at the Community Center. Cindy or one of her staff will be glad to assist. |
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6/12/11 Q: I was curious to know what conversations are happening in regards to bringing in a General Store to the Village area. Is that still a goal of the board? A: The Board made a valiant effort in getting someone interested in operating a general store at the Village; but no luck to date. Two potentials felt there wouldn't be adequate support to sustain the business, even with free rental space for the store. We are trying a coffee bar for now and will add some staples to see if the community will support it. A general store will always be in the long range plans, but it will require a better business environment then exists today. |
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3/4/11 Q: I just received a notice of water rate increase that is complicated for me to figure out. I have metered service but have no idea what size meter I have. On the letter there is a huge difference between <1" and larger meters. It is bad enough to pay $16.81 per month for zero usage 9 months of the year but the higher amounts for larger meters are off the charts. Is there anything that we can do? Thanks!! A: The notice you received represents rates for all service areas in NC by the Carolina Water Service, Inc. Only two sentences will be of interest to a home in WL; <1” meter at $16.81 and treated water, per 1,000 gals at $5.00. The rate increase was 12% which does seem high; however there have been years when little or no increase was approved by the commission. The higher amounts in the chart are not out of line when you consider the relative cost of the material, handling and repair as pipe size increases. WL residents could check into cost effectiveness of having the water turned off while not at their residence, otherwise the service is available whether used or not. For example, we will hopefully never need fire service, but we pay for it just the same in taxes. Same for all our other services; we pay 24/7 but use most of them for a fraction of the time. What we are paying for is the capital asset, technology, availability and maintenance. |
| Round Table Q and A back to 2007 are available at the office. |